Important: After deactivating the 2FA, you will not be able to withdraw for 48h, for security reasons.
Please note: Users with AUM (Assets Under Management) below $5000 may optionally remove their 2FA following these instructions.
In order for you to disable your 2FA, you will need to send in a selfie and a short video via the chat on our support channel.
1) The selfie must include (fully visible):
Your face without any headwear. The arms must be fully visible. In one hand your ID/passport that you submitted during the verification and a notepad with the following handwritten note in the other hand:
Bake "Remove 2FA"
Current date
E-mail address (same as your profile)
2) The video must include (fully visible):
Your face without any headwear. The arms must be fully visible. In your hand, the ID/passport that you submitted during the verification and the note (same as above). In addition:
Please say "Bake, Deactivate 2FA" and the current date in the video.
Please turn your head once to the left and to the right, as well as up and down in the video.
The video should be around 10-20 seconds.
As soon as we have checked your details and everything is correct, we will deactivate your 2FA and inform you. Afterwards, you can simply activate your new 2FA.
Users with AUM (Assets Under Management) below $5000 have the option to login using different methods. Please check here for more details.