Follow this step-by-step guide, and be on your way to enjoy market leading returns on our easy-to-use platform. It just takes a few minutes!
This guide shows instructions for the mobile app. For the web (browser) version of this guide, please check this article.
You can also straight jump to different parts of this guide:
- Proof of Identity (POI) Requirements for KYC
- Which documents are accepted as Proof of Address (POA) for KYC?
Let's get started!
Once registered and logged in the mobile app, tap on the VERIFY IDENTITY button on the top of your dashboard in the Today tab.
Thereafter, the verification will start. The first part of the verification is the verification of your mobile phone number. Please choose your country code and put in your mobile phone number. This will send you an SMS, which you will input during the next screen in order to verify your phone number.
During this step, if you did not receive any SMS, you will also be given the option to receive a call instead.
After your phone number is verified, you will get to this screen. Please read and agree to the Consent to Personal Data Processing and tab Continue.
Choose your country of identity documents. Select the type of document to be submitted for KYC. (Identity card or passport)
Once selected, upload the respective document accordingly. For the ID Card, please upload the front and back side.
For more information about this step, please check: Proof of Identity (POI) Requirements for KYC
Once uploaded, proceed to the next step.
The next step after uploading your POI is the selfie verification. Do the selfie verification by turning your head slowly in a circular motion.
Upload your proof of address. You may either take a photo directly via the camera or upload a picture (of a physical document) or file (digital documents, in e.g. a PDF file).
Please note that Screenshots/Photocopies (photos of screens) are not accepted. If your proof of address document is only available digitally, you may submit the full PDF. For more information about this step, please check this article: Which documents are accepted as Proof of Address (POA) for KYC?
After all 3 parts of verification, you will get to a confirmation screen. Please double-check to ensure all submitted files and documents are accurate and up to date.
That's it! Kindly wait as the system will proceed to do KYC checks. Once all the categories are ticked in green, you have successfully completed your KYC. If there is an error, kindly follow the system's instructions for follow up or reach out to Customer Support for further assistance.