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My account got suspended/deactivated. How to unsuspend/reactivate it?
My account got suspended/deactivated. How to unsuspend/reactivate it?
Updated over a week ago

In order to unsuspend/reactivate your account, you will need to send in a selfie via our support. The selfie must be visible:

Your face without any headwear. The arms must be fully visible. In one hand, your ID/passport that you submitted during verification and a notepad with the following handwritten note:

  • Bake "Unsuspend"

  • Current date

  • E-mail address (same as your profile)

Unsuspend.png
UNSUSPEND


As soon as we have checked your details and everything is correct, we will unsuspend/reactivate your account and inform you. Afterwards, you can simply log in again.

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